Shipping Protection

At Rose Eternelle™, we believe the most meaningful gifts are the ones that last forever. Inspired by the timeless beauty of an eternal rose, our brand was created to celebrate love, connection, and unforgettable moments through personalized jewelry.

Each piece we create is more than an accessory — it’s a symbol of emotion, carefully designed and custom engraved to hold a name, a memory, or a feeling that deserves to be remembered. We focus on clean, elegant designs that can be worn every day while carrying deep personal meaning.

Our jewelry is crafted using high-quality materials and precise engraving techniques to ensure every detail is beautiful, durable, and made to last. From the moment your piece is designed to the moment it arrives at your door, we take pride in delivering an experience that feels thoughtful, personal, and special.

Whether you’re celebrating love, honoring someone important, or gifting a meaningful keepsake, Rose Eternelle™ is here to help you turn moments into memories — forever.

At Rose Eternelle™, each piece is custom-made with care to ensure the highest quality and attention to detail. Please review our shipping timeline below:

🛠️ Processing & Engraving

All personalized jewelry is custom engraved.

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  Engraving time: 1–5 business days
  
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  Packaging & preparation: 1–3 business days
  

🚚 Shipping & Delivery

Once your order is packaged and shipped, delivery times are as follows:

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  Estimated delivery: 7–18 business days (depending on location)
  

You will receive a tracking number so you can follow your package every step of the way.

Please note that delivery times may vary due to holidays, customs processing, or high order volumes. We appreciate your patience as we carefully create and deliver your personalized piece.

At Rose Eternelle™, all of our products are custom-made and personalized, which means all sales are final. Once an order is placed and engraved, we are unable to accept returns or exchanges for reasons such as incorrect personalization, change of mind, or sizing preferences.

❗ Defective or Damaged Items

If your order arrives defective or broken, we are happy to help.

To be eligible for a replacement or refund, you must:

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  Contact us within 1–7 days of receiving your order
  
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  Provide clear photos showing the defect or damage
  
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  Email all details and photos to roseeternelle.cservice@gmail.com
  

Once reviewed and approved, we will offer either a replacement or a refund at no additional cost.

⚠️ Important Notes

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  Claims submitted after 7 days of delivery may not be eligible
  
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  Normal wear and tear is not considered a defect
  
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  We reserve the right to deny claims that do not include photo evidence
  

Our goal is to ensure you receive a beautiful, meaningful piece you’ll love. Thank you for choosing Rose Eternelle™ and for your understanding regarding our personalized product policy.

Are your products personalized?

Yes. All of our jewelry is custom engraved based on the information you provide at checkout. Please double-check spelling and details before placing your order.

How long does it take to receive my order?

Engraving takes 1–5 business days, followed by 1–3 business days for packaging and preparation. Once shipped, delivery typically takes 7–18 business days, depending on your location.

Can I change or cancel my order?

Because all items are personalized, orders can only be changed or canceled if production has not started. Please contact us as soon as possible after placing your order.

How can I track my order?

Once your order ships, you will receive a tracking number via email so you can follow your package until delivery.

What material is the jewelry made of?

Our jewelry is made from high-quality stainless steel, chosen for its durability, resistance to tarnishing, and long-lasting finish, making it suitable for everyday wear.

Do you accept returns or refunds?

All personalized items are final sale. However, if your order arrives defective or damaged, we will offer a replacement or refund. You must contact us within 1–7 days of delivery with photo proof.

What if my item arrives damaged?

Please email clear photos of the damage within 1–7 days of receiving your order to roseeternelle.cservice@gmail.com, and our team will assist you promptly.

What if I entered the wrong shipping address?

Please contact us immediately. If the order has not shipped, we may be able to update the address. If the package is already in transit, Shipping Protection may cover the issue.

How can I contact customer support?

You can reach us by emailing roseeternelle.cservgice@gmail.com. We typically respond within 24–48 hours.